Acceptance, Business, Christianity, Communication, Conversational Copywriting, Culture, Faith, Freelancing, Introverts, Jesus, Listening, Marketing, Patience, Persistence, Stories, Storytelling, Telemarketing, Thoughts From the Porch, Uncategorized, Work, Writing

Telemarketers, Plumbers, and Nazis

Thoughts From the Porch: I have a great deal of respect for people who perform dirty jobs. Last month our plumbing backed up. It was a simple fix. The back-flow valve and broken and stopped up the drain. The difficult part of the solution involved the raw sewage that needed to be drained to fix the valve. I can stomach a lot of things, but raw sewage isn’t one of them. Fortunately, we had a plumber friend who helped fixed it in no time. I have no complaints about their hourly rate. Plumbers are paid well for a reason: dealing with ugly, and disturbingly aromatic drainage issue.

business close up energy equipment
Photo by Digital Buggu on Pexels.com

I truly respect people who perform jobs they’d rather not have to do. My friend told me that he’d rather be doing something else, but plumbing had provided a good living for he and his daughter. I know how he feels. I’ve worked jobs I didn’t like because I need to keep a roof over my family’s head and provide food on the table. A lot of people do. Willingness to do what it takes is an admirable trait.

My dad used to tell me that it didn’t matter what I did for a living. Work hard. Try to be the best at whatever job I had. Wise words from a man who grew up during the Great Depression. He understood the value and importance of work. All work was honorable, and one should be grateful to have it. He also grew up prior to the age of telemarketing…

As phone technology advanced from party lines to individual land lines, the telephone became a great marketing tool for business. Telemarketers scheduled their calls around when people would be at home, so they usually called during family dinners (and yes, there was a time when the whole family sat down to dinner…) or when one was in the middle of something. Telemarketers developed a unique knack for interrupting and being a general pain in the you-know-what.

Now that we have cellphones, they can be annoying anytime. One company representing USA Auto Care and some savings club, calls my cellphone at least six times a day. I’ve even counted ten calls from the same company! I’ve tried to block their calls, but they are able to call from different numbers each time. So, I answer the phone, hear the same mispronunciation of my name, and the beginning of the same annoying script. I try to refrain from questioning the caller’s maternal lineage, but I’m not always successful.

In fact, they called again this morning during my ‘porch’ time. I‘ve begun plotting some form of revenge. I’m convinced that even Jesus would have a hard time loving a telemarketer. I told my wife I should get an airhorn to sound of in response to the telemarketers. Her reply was “they are just doing their job”. Isn’t that the same defense used by the Nazis at the Nuremberg trials…

As a freelance writer and a business owner, I know that cold calling is a necessary evil. Telemarketing companies wouldn’t exist if it didn’t turn a profit. Someone out there is staying on the line, right? It’s a numbers game.

I know to that I offer a service and a solution to my client’s problems. I only hope that I’m more sensitive to my prospect’s needs when I cold call.

I’ve gotten it together a bit more since this morning. I’m not getting an airhorn. I wouldn’t like it if someone did that to me. Telemarketers don’t compare to Hitler’s SS, even if they are “just doing their job”. They’ll call again. That’s just what they do. I’ll reply with a firm, “not interested, thank you” and hang up.  

Autumn, Business, Communication, Conversational Copywriting, Culture, Fall, Generations, Marketing, Relationships, Seasons, Service to Others, Stories, Storytelling, Television, Thoughts From the Porch, Uncategorized, What Can I Do, Work, Writing

Telling a Better Story

It’s another Monday morning here in North Texas. Thanks to Daylight Savings Time, I was up well before sunrise. That may not be the case when we fall back an hour next weekend. I love the sounds of the world awakening around me. They are more pronounced on Mondays. The quiet of weekends replaced by the stirrings of a busy world slowly going about its business.

antique birch classic daylight
Photo by Pineapple Supply Co. on Pexels.com

I’m not a big television watcher. Occasionally it’s nice to curl up in bed, relax with my wife, and watch old TV shows on the cable. Sunday nights we watch reruns of the old Johnny Cash show. It was pretty edgy for the time, and in a way, for the place it was recorded as well.

The show originally ran from June 7, 1969 to March 31, 1971 on ABC, and was recorded at the Ryman Auditorium. Guests included rock, pop, and folk artists as diverse as Joni Mitchell and The Monkees, a bit surprising coming from the home of country music, the Grand Old Opry. I guess only Johnny Cash could have pulled off such a guest list there.

The “Man in Black” was the consummate storyteller. He related the changing world of Vietnam Era America in a way that few could. I appreciate it even more now that I’m older. His stories take on new meaning.

Storytelling, especially folk tales, seems on the brink of becoming a lost art. Looking back just isn’t as popular as running forward. Sometimes it’s nice to take a breather. Hearing those old stories is a reminder that “no matter how much things change, the more they remain the same”. My kids may not relate to his tales of towns left behind because of a new interstate highway being built, but if you change the words they still apply. Today it’s the town left behind by jobs being outsourced overseas and young people stranded in a sea of student debt…

When I returned to writing copy and content, I chose conversational writing and storytelling as my ‘market niche’. Not only is it important professionally, it’s important personally. Everyone has a story to tell and together we can write a better one. Helping tell, and live, a better story is what we were all created for…

Stories remind me of how connected I am: to the past, present, and future. They are a constant reminder that I’m part of something bigger than me. My story is a part of your story, and vice-versa. Together we can write a better story.

How can I help?