Category: Culture

Thoughts From the Porch: I stopped for gas yesterday. I only had cash, so I had to go in and pay for it prior to pumping. I was putting my change and receipt away when the cashier informed me that I had “been the nicest customer in the last six hours”. I was flattered but somewhat taken aback.

“Thank you. Has it been a rough one?”, I asked.

 “Oh man, you wouldn’t believe it”, she replied. “Everyone’sbeen crabby and sometimes downright mean. I just wanted to thank you for beingso nice and polite”.

“You’re welcome”. I headed out to the truck, grateful for the compliment and a bit sad that I was the one pleasant experience in her day.

I’ve thought about our little exchange ever since. I’m saddened that engaging in polite behavior seems to be the notable exception rather than the norm, especially this time of year. I’m grateful that I had “proper raising”.Mom and Dad were big on manners. “Mind your manners!” was heard more than once in our house.

 When I was growing up, I used to look forward to the days myDad would take me to his office for a visit. I always felt so grown-up when I got to go. He worked for the railroad. Railroad folks are a pretty tight knit community. I learned the value of a firm handshake and a proper greeting. I was raised to say “please, thank you, yes sir, and no sir”. My elders were to betreated with politeness and respect. I remember meeting one of his bosses and him commenting on “how polite I was. A regular little man.”

Things have changed since then (and no I’m not just waxing nostalgic…). Social mores are different today. Words like ‘please’ or ‘sir’ and ‘ma’am’ are heard less and less. ‘You’re welcome’ has been replaced by ‘no problem’ (I still have difficulty with that one, especially from service providers – you took my money – no problem…). What hasn’t changed is the need for kindness and common courtesy.

Exercising common courtesy is so much easier when I see a ‘person’ instead of their position. I guess having been in their shoes it’s easier to reallysee them. I know that’s not everyone’s experience. Yet, when I see a person, Isee one of God’s kids, just like me, most of the time. It’s much easier to treat a person the way I want to be treated, than it is a when I see a server, a store clerk, or some guy who doesn’t look like me.

 I’m not perfect at it. There are some folks who are downrightunpleasant. It takes a lot of work and patience just to be polite. My friend Edgar reminds me that I can’t always be unconditionally loving, but I can always be unconditionally kind.

 Another thing I’ve learned about living by the old ‘GoldenRule’ is that reciprocity doesn’t always apply. It really doesn’t matter what you do. It matters what I do.  

I felt the ‘thank you’ I received from the lady at the gas station was heartfelt. Kindness made her day better. Kindness made my day better. I filled the tank and drove off with a big smile. The funny thing is, I was kinder to friends and family as the evening progressed. I wonder if her later customers benefitted in the same way. I’d like to think so.

The takeaway from all of this is that I seem to get as much from simple politeness as the person on the receiving end. Sometimes more so.

This holiday season remember that the crabby sales clerk or servermay have been on his or her feet all day. The holidays bring their own set of circumstances to us all. Maybe, they had a long line of irritating customers. Maybe it’s just a bad day all the way around. Life isn’t always sunshine and rainbows for any of us. Maybe, just maybe, your ‘please’, thank you’, and courtesy changes the trajectory of their day.